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Export Single Jira Ticket as XML

Quick guide to export individual Jira issues in XML format for RoostGPT Integration.

Prerequisites

  • Jira account with browse permissions for the target project
  • Access to the specific issue you want to export

Export Steps

1. Navigate to the Issue

  • Open the specific Jira issue in your browser
  • Use issue key search (e.g., "PROJ-123") or browse to the ticket directly

2. Access Export Function

  • Click the Actions menu (⋯) in the top-right corner of the issue
  • Select Export from the dropdown menu

3. Choose XML Format

  • Select XML from the available export format options
  • Click Export to download the file

4. Save the File

  • File downloads automatically as [PROJECT-KEY]-[ISSUE-NUMBER].xml
  • Example: SUPPORT-456.xml

What's Included in the XML Export

The XML file contains:

  • Issue details: Summary, description, key, project
  • Status information: Current status, priority, issue type
  • People: Assignee, reporter, watchers
  • Dates: Created, updated, resolved timestamps
  • Custom fields: All visible custom field values
  • Comments: Issue comments with authors and timestamps
  • Work logs: Time tracking entries (if enabled)
  • Labels and links: Tags and issue relationships

XML Structure Overview

<rss version="0.92">
  <channel>
    <item>
      <title>[PROJ-123] Issue Summary</title>
      <key>PROJ-123</key>
      <summary>Brief description</summary>
      <description>Detailed description</description>
      <project>Project Name</project>
      <type>Bug/Task/Story</type>
      <status>Open/In Progress/Done</status>
      <assignee>username</assignee>
      <created>Date/Time</created>
      <customfields>...</customfields>
      <comments>...</comments>
    </item>
  </channel>
</rss>

Common Uses

  • Data migration: Transfer issue data between systems
  • Reporting: Import into Excel or BI tools for analysis
  • Integration: Feed data into external applications
  • Backup: Preserve critical issue information
  • Troubleshooting: Analyze issue data offline

Troubleshooting

Export option missing?

  • Verify you have project browse permissions
  • Check if the export feature is enabled by your Jira admin

Download fails?

  • Disable browser pop-up blockers
  • Try using a different browser
  • Check browser download settings

Large files?

  • XML exports include all issue data and can be substantial for issues with many comments or custom fields
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