Export Jira Ticket in XML
This topic shows how we can export Jira Ticket in xml format.

Export Single Jira Ticket as XML
Quick guide to export individual Jira issues in XML format for RoostGPT Integration. 

 Prerequisites 

 

 Jira account with browse permissions for the target project 

 Access to the specific issue you want to export 

 

 Export Steps 

 1. Navigate to the Issue 

 

 Open the specific Jira issue in your browser 

 Use issue key search (e.g., "PROJ-123") or browse to the ticket directly 

 

 2. Access Export Function 

 

 Click the Actions menu (⋯) in the top-right corner of the issue 

 Select Export from the dropdown menu 

 

 3. Choose XML Format 

 

 Select XML from the available export format options 

 Click Export to download the file 

 

 4. Save the File 

 

 File downloads automatically as [PROJECT-KEY]-[ISSUE-NUMBER].xml 

 Example: SUPPORT-456.xml 

 

 What's Included in the XML Export 

 The XML file contains: 

 

 Issue details : Summary, description, key, project 

 Status information : Current status, priority, issue type 

 People : Assignee, reporter, watchers 

 Dates : Created, updated, resolved timestamps 

 Custom fields : All visible custom field values 

 Comments : Issue comments with authors and timestamps 

 Work logs : Time tracking entries (if enabled) 

 Labels and links : Tags and issue relationships 

 

 XML Structure Overview 

 <rss version="0.92">

 <channel>

 <item>

 <title>[PROJ-123] Issue Summary</title>

 <key>PROJ-123</key>

 <summary>Brief description</summary>

 <description>Detailed description</description>

 <project>Project Name</project>

 <type>Bug/Task/Story</type>

 <status>Open/In Progress/Done</status>

 <assignee>username</assignee>

 <created>Date/Time</created>

 <customfields>...</customfields>

 <comments>...</comments>

 </item>

 </channel>

</rss>

 

 Common Uses 

 

 Data migration : Transfer issue data between systems 

 Reporting : Import into Excel or BI tools for analysis 

 Integration : Feed data into external applications 

 Backup : Preserve critical issue information 

 Troubleshooting : Analyze issue data offline 

 

 Troubleshooting 

 Export option missing? 

 

 Verify you have project browse permissions 

 Check if the export feature is enabled by your Jira admin 

 

 Download fails? 

 

 Disable browser pop-up blockers 

 Try using a different browser 

 Check browser download settings 

 

 Large files? 

 

 XML exports include all issue data and can be substantial for issues with many comments or custom fields