# Export Jira Ticket in XML

# Export Single Jira Ticket as XML

Quick guide to export individual Jira issues in XML format for RoostGPT Integration.

## Prerequisites

- Jira account with browse permissions for the target project
- Access to the specific issue you want to export

## Export Steps

### 1. Navigate to the Issue

- Open the specific Jira issue in your browser
- Use issue key search (e.g., "PROJ-123") or browse to the ticket directly

### 2. Access Export Function

- Click the **Actions** menu (⋯) in the top-right corner of the issue
- Select **Export** from the dropdown menu

### 3. Choose XML Format

- Select **XML** from the available export format options
- Click **Export** to download the file

### 4. Save the File

- File downloads automatically as `[PROJECT-KEY]-[ISSUE-NUMBER].xml`
- Example: `SUPPORT-456.xml`

## What's Included in the XML Export

The XML file contains:

- **Issue details**: Summary, description, key, project
- **Status information**: Current status, priority, issue type
- **People**: Assignee, reporter, watchers
- **Dates**: Created, updated, resolved timestamps
- **Custom fields**: All visible custom field values
- **Comments**: Issue comments with authors and timestamps
- **Work logs**: Time tracking entries (if enabled)
- **Labels and links**: Tags and issue relationships

## XML Structure Overview

```xml
<rss version="0.92">
  <channel>
    <item>
      <title>[PROJ-123] Issue Summary</title>
      <key>PROJ-123</key>
      <summary>Brief description</summary>
      <description>Detailed description</description>
      <project>Project Name</project>
      <type>Bug/Task/Story</type>
      <status>Open/In Progress/Done</status>
      <assignee>username</assignee>
      <created>Date/Time</created>
      <customfields>...</customfields>
      <comments>...</comments>
    </item>
  </channel>
</rss>

```

## Common Uses

- **Data migration**: Transfer issue data between systems
- **Reporting**: Import into Excel or BI tools for analysis
- **Integration**: Feed data into external applications
- **Backup**: Preserve critical issue information
- **Troubleshooting**: Analyze issue data offline

## Troubleshooting

**Export option missing?**

- Verify you have project browse permissions
- Check if the export feature is enabled by your Jira admin

**Download fails?**

- Disable browser pop-up blockers
- Try using a different browser
- Check browser download settings

**Large files?**

- XML exports include all issue data and can be substantial for issues with many comments or custom fields