Export Jira Ticket in XML

This topic shows how we can export Jira Ticket in xml format.

Export Single Jira Ticket as XML

Export Single Jira Ticket as XML

Quick guide to export individual Jira issues in XML format for RoostGPT Integration.

Prerequisites

Jira account with browse permissions for the target project
Access to the specific issue you want to export

Export Steps

1. Navigate to the Issue

Open the specific Jira issue in your browser
Use issue key search (e.g., "PROJ-123") or browse to the ticket directly

2. Access Export Function

Click the Actions menu (⋯) in the top-right corner of the issue
Select Export from the dropdown menu

3. Choose XML Format

Select XML from the available export format options
Click Export to download the file

4. Save the File

File downloads automatically as [PROJECT-KEY]-[ISSUE-NUMBER].xml
Example: SUPPORT-456.xml

What's Included in the XML Export

The XML file contains:

Issue details: Summary, description, key, project
Status information: Current status, priority, issue type
People: Assignee, reporter, watchers
Dates: Created, updated, resolved timestamps
Custom fields: All visible custom field values
Comments: Issue comments with authors and timestamps
Work logs: Time tracking entries (if enabled)
Labels and links: Tags and issue relationships

XML Structure Overview

<rss version="0.92">
  <channel>
    <item>
      <title>[PROJ-123] Issue Summary</title>
      <key>PROJ-123</key>
      <summary>Brief description</summary>
      <description>Detailed description</description>
      <project>Project Name</project>
      <type>Bug/Task/Story</type>
      <status>Open/In Progress/Done</status>
      <assignee>username</assignee>
      <created>Date/Time</created>
      <customfields>...</customfields>
      <comments>...</comments>
    </item>
  </channel>
</rss>

Common Uses

Data migration: Transfer issue data between systems
Reporting: Import into Excel or BI tools for analysis
Integration: Feed data into external applications
Backup: Preserve critical issue information
Troubleshooting: Analyze issue data offline

Troubleshooting

Export option missing?

Verify you have project browse permissions
Check if the export feature is enabled by your Jira admin

Download fails?

Disable browser pop-up blockers
Try using a different browser
Check browser download settings

Large files?

XML exports include all issue data and can be substantial for issues with many comments or custom fields